Yes! Pool Party Co. is proudly based in New Mexico, USA. We ship to all 50 U.S. states and across Canada using fast, reliable, and fully trackable delivery services. This means you’re not buying from an unknown overseas warehouse — your order ships from a trusted, U.S.-based operation, and you’ll receive live tracking updates from the moment it leaves our hands.

Absolutely. Once your order is placed, we process and ship it within 24–48 hours on business days. Delivery typically takes 3 to 7 business days depending on your location.

As soon as your package ships, you’ll receive an email with a tracking link so you can follow every step of the journey. No guessing, no ghosting — just reliable shipping you can count on.

Yes! All orders over $100 USD qualify for free standard shipping — no discount code needed.

If your cart is below $100, don’t worry: we offer flat-rate shipping at affordable prices, with the same speed and tracking.

Our goal is to get your summer essentials to you quickly and safely, no matter where you are in the U.S. or Canada.

We get it — buying online can feel risky. That’s why we offer a 90-Day Worry-Free Guarantee on all purchases.

If your item doesn’t fit, isn’t what you expected, or you simply change your mind, you can return or exchange it within 90 days of delivery.

No long forms, no fine print. Just email us at help@getpoolpartyco.com and our support team will walk you through the quick process.

Yes — 100%. Pool Party Co. runs on Shopify’s secure e-commerce platform, the same used by major brands worldwide.

We use SSL encryption and offer trusted payment methods like PayPal, Apple Pay, Google Pay, and all major credit cards.

We never store your payment data and your information stays protected from start to finish.

You can shop confidently, knowing your privacy and safety come first.

We’re real people, not bots — and we’re here to help.

Whether it’s a question about sizing, shipping, or returns, our support team is available Monday through Friday.

Just send an email to help@getpoolpartyco.com and we’ll reply within 1 business day (usually much faster).

We’re committed to making sure you have an amazing shopping experience from beginning to end.

Great question. Unlike generic stores, we care deeply about the experience.

We work with verified and tested suppliers, choose only products we’d use ourselves, and ensure everything is stylish, safe and summer-ready.

We also inspect product batches, use eco-conscious packaging, and back everything with our 90-day guarantee.

Plus, we’re a real team based in the U.S. with real customer support not an anonymous store that disappears after checkout.